We set out to always exceed clients’ expectations – by investing in the highest quality trained professionals and developing intelligent and innovative working practices.
As appointed representatives of several insurance companies, customer care is as important as technical ability so all of our staff are trained and regularly audited to ensure our service exceeds expectations.
This combination of selectivity and exceptional expertise provides our customers with complete peace of mind.
Claim Management
Managing a traumatic event is about having and working to a plan.
When faced with making a complicated insurance claim, it’s best to have a professional on your side. Using Disaster Care Platinum to manage your claim means you can concentrate on getting your life back on track or securing the future of your business, safe in the knowledge that your best interests are our priority.
Every year, we successfully handle thousands of residential and commercial claims and we're respected for our approach because we put you at the heart of our plan.
- People choose us because we help them;
- To feel valued at a distressing time
- To feel in control of the process and fully informed
- To have their needs and desires respected
Houses do not get emotional during a restoration project - people do. Choose Disaster Care Platinum and you will receive an innovative, intelligent service designed for people who prefer a bespoke approach.
Quality Standards
Because of the unique circumstances of each remediation project, we follow the highest International standards of care to ensure our remediation protocols and procedures are of the premier quality. There are five general steps used in our remediation process:
- Provide for the health and safety of workers and occupants
- Document project goals after an initial inspection
- Undertake remediation work to approved method statements
- Monitor progress against the project plan
- Confirmation testing to ensure the goals have been met
All these steps are supported by rigorous testing protocols and executed by professional, trained and competent staff.